Comments on: How to talk to Dell Phone Support http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/ Utterly random, incoherent and disjointed rants and ramblings... Thu, 04 Dec 2008 20:14:28 +0000 http://wordpress.org/?v=2.0.5 by: How to talk to Dell Phone Support « agrotime http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-5773 Sat, 18 Aug 2007 05:46:47 +0000 http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-5773 [...] Link to Story: http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/ [...] […] Link to Story: http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-de ll-phone-support/ […]

]]> by: Luke http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-5319 Thu, 19 Jul 2007 17:22:46 +0000 http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-5319 <strong>Spandipalex</strong> I see your IP is from US, so I'm assuming you worked in a US based call center. I haven't gotten talked to a US support person in a while - and I do make 1-2 Dell support calls a week. Most of the time I get to talk to the people from India with heavy accents, which is ok. Most of the time I have no trouble communicating with them but I noticed that on average they seem to be less skilled, and tend to stick to the script more rigidly. Then again, when I called tech support for problems with a Dell printer (yeah, we do have one at work) I got US based support, and the tech sounded like he knew what he was doing. So I'm guessing that the printer support is a different branch than the Inspiron/Latitude group that I usually call. Spandipalex I see your IP is from US, so I’m assuming you worked in a US based call center. I haven’t gotten talked to a US support person in a while - and I do make 1-2 Dell support calls a week. Most of the time I get to talk to the people from India with heavy accents, which is ok. Most of the time I have no trouble communicating with them but I noticed that on average they seem to be less skilled, and tend to stick to the script more rigidly.

Then again, when I called tech support for problems with a Dell printer (yeah, we do have one at work) I got US based support, and the tech sounded like he knew what he was doing. So I’m guessing that the printer support is a different branch than the Inspiron/Latitude group that I usually call.

]]> by: Spandipalex http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-5316 Thu, 19 Jul 2007 17:02:37 +0000 http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-5316 As a former Dell agent, I agree with most of this post. I love nothing more than when the customer has tried to troubleshoot the problem on their own. My favorite calls were the "I think I need a new video card because of.... and the customer has used intelligent troubleshooting steps to find the problem. We aren't big fans of the 5 hour phone calls either. As a former Dell agent, I agree with most of this post. I love nothing more than when the customer has tried to troubleshoot the problem on their own. My favorite calls were the “I think I need a new video card because of…. and the customer has used intelligent troubleshooting steps to find the problem. We aren’t big fans of the 5 hour phone calls either.

]]> by: Luke http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4743 Sun, 10 Jun 2007 05:45:03 +0000 http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4743 Oh man... I have no clue what is going on with the email notifications. They seem to be working fine for me. Hmmm... I will look into that. Oh man… I have no clue what is going on with the email notifications. They seem to be working fine for me. Hmmm…

I will look into that.

]]> by: Matt` http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4742 Sun, 10 Jun 2007 01:22:31 +0000 http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4742 Laptop, and the modular device did indeed slot into place, but it had a little screw to hold in its slot, forgetting said screw or it being too loose could mean the drive slipped out slightly and triggered off some "no device detected in the modular bay" error message on boot (Having built a computer recently I know that a loose screw isn't too big a problem for a desktop CD drive - probably has 2-4 screws anyway :wink:) Oh, btw, I don't seem to be getting any email notifications for new comments on anything on this site - I checked this post to find out if I this was still happening (I mentioned it a while back) It says I'm subscribed just below this box, and the subscription manager has all the posts I've commented in on the list (I used to receive updates on the other posts so I'm sure my email info is right) The "block all notifications" thing is still asking if I want to, I don't know if it would change to "do you want to allow them again" if that was turned on, but it looks normal any idea? Laptop, and the modular device did indeed slot into place, but it had a little screw to hold in its slot, forgetting said screw or it being too loose could mean the drive slipped out slightly and triggered off some “no device detected in the modular bay” error message on boot

(Having built a computer recently I know that a loose screw isn’t too big a problem for a desktop CD drive - probably has 2-4 screws anyway wink )

Oh, btw, I don’t seem to be getting any email notifications for new comments on anything on this site - I checked this post to find out if I this was still happening (I mentioned it a while back)

It says I’m subscribed just below this box, and the subscription manager has all the posts I’ve commented in on the list (I used to receive updates on the other posts so I’m sure my email info is right)

The “block all notifications” thing is still asking if I want to, I don’t know if it would change to “do you want to allow them again” if that was turned on, but it looks normal

any idea?

]]> by: Luke http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4736 Sat, 09 Jun 2007 02:52:21 +0000 http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4736 Was it desktop or laptop? If desktop, then maybe the ribbon cable was loose. Some people do not connect them properly because they don't want to bend the pins. If laptop, the modular devices usually just snap into place. Was it desktop or laptop?

If desktop, then maybe the ribbon cable was loose. Some people do not connect them properly because they don’t want to bend the pins.

If laptop, the modular devices usually just snap into place.

]]> by: Matt` http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4729 Fri, 08 Jun 2007 14:15:32 +0000 http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4729 I haven't had the dubious pleasure of a conversation with Dell's phone people, their email tech people seemed OK though - tried a few things to make sure the stuff was broken, sent a replacement CD drive. Job done Apart from that the replacement didn't work straight away, then randomly did at the point when "still not working" would have mean I had to send the thing in to have the mobo replaced, since then no trouble, so I think maybe the screw holding it in was a little loose until I'd removed + replaced the drive again I haven’t had the dubious pleasure of a conversation with Dell’s phone people, their email tech people seemed OK though - tried a few things to make sure the stuff was broken, sent a replacement CD drive. Job done

Apart from that the replacement didn’t work straight away, then randomly did at the point when “still not working” would have mean I had to send the thing in to have the mobo replaced, since then no trouble, so I think maybe the screw holding it in was a little loose until I’d removed + replaced the drive again

]]> by: Jatecblog http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4723 Fri, 08 Jun 2007 04:09:31 +0000 http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-dell-phone-support/#comment-4723 <strong>Friday’s Links - Volume I...</strong> Every Friday I am planning to show what some bloggers call “link love” by providing five to fifteen links from the week related to the content of this blog. If you would like to see more links I like, you can check out my link blog. Bloggin... Friday’s Links - Volume I…

Every Friday I am planning to show what some bloggers call “link love” by providing five to fifteen links from the week related to the content of this blog. If you would like to see more links I like, you can check out my link blog.
Bloggin…

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