Thanks. :)

God, stupid users :D Actually I got lost after the subject line.. thats why i contacted Cbetts to come try and help ;)

Hmm… Interesting. I might need to look into the firewall rules. I only remember tweaking rules for TCP and UDP…

She is on Windows XP using IE7. Her ISP is either Comcast or Verizon – I could not figure out which one because she insisted that her “internet” is from Comcast but her “wireless” is from verizon… Go figure. She either has two lines, is stealing her neighbor’s wireless, or is just confused. :|

Remember, get all the details.

What browser is she using? What OS? Is she on dial-up? I know, what does dial-up have to do with it? It is still using TCP, right? Well, TCP and ICMP. Let me explain . . .

I used to run the perimeter systems at NASA. The webmaster told me that ever since I made a change on the firewall one particular night, all the dialup users were dropping-off. It took me a while (three weeks), but I finally figured out what happened. being the paranoid freak that I am, I blocked all ICMP traffic from coming in. The drawback was that I started to block the ICMP source quench packets. The modem couldn’t keep up with the server and was telling it to slow down with that ICMP message. The end effect was a drop-off that was unexplained (I even saw the reset packet come from the client).

Also, get the ISP of the client. Sometimes they have funky rules . . .