@ Mariane:

Sigh… The spam filter has a mind of it’s own it seems. Sorry about that. Maybe you had a funky email address or url that was similar to what spammers commonly use and it triggered it.

Anyways, the last two comments went through. :)

Ah, OK, it didn’t want my real email address. Fine. Here is my original comment:

Dell won’t even let you send an email to support if you bought your computer outside of the US. They tell you to contact the support in the country where you bought it. So if you don’t speak the language of this country you’re screwed. I didn’t care about the original language of this computer because I knew I was going to reinstall it straight away. I never dreamed that I would be barred from English-speaking support sites if I bought my laptop in another country.

Phoning abroad and waiting one hour on the phone is not an option. Too expensive. So for me Dell customer support cannot be contacted at all, full stop.

How comes when I write a perfectly normal reply to this topic I get a message saying:
“Hmmm, your comment seems a bit spammy. We’re not real big on spam around here. Please go back and try again.”

this is my 5th attempt :(

:) I think you meant “love of all that is holy”… unless you think that Karen has a thing for Holly, in which case thats hot.

Otherwise I have no idea. :P

[…] Yes, this is an actual comment from this very blog. The original along with my response can be seen here. […]

@ Karen D Erridge:

I’m sorry, but… what?

Karen… I don’t even…

Karen, I have absolutely no clue what you are talking about. Not even remotest clue.

Look at it from my perspective Karen. You come here and post a comment on a blog post I wrote back in 2007 about Dell phone support issues to ask me a random question about something on your Facebook?

Karen, why are you asking this here? Did you even read my post above?

Also, Karen, please for the love of all that is holly, look at how you phrased your question. You essentially told me that you clicked something somewhere and now some other thing does not work.

What filter Karen? What pictures? Pictures on your Facebook? Pictures on your computer? Pictures on all websites?

What do you mean by “don’t tell me what they are?”.

What is this FILTER or filter you are referring to? Is that a brand? Is that an acronym? Is that a plugin? Is it some sort of Facebook feature? I don’t know.

Also, what is Type? Is that even a proper noun or did you just randomly capitalize the word type – as in, I couldn’t type anything into text boxes on Facebook.

Karen, I am not a mind reader. I have no clue what you did and where you did it. I sort of need some context here.

What line of work are you in Karen? If I came to your office and asked you for help because I did a thing to that thing and now it’s different would you be able to help me?

I wish I could help, but I am at a loss here…

How do I get back to my FILTER on my computer? I clicked on something on the filter, because couldn’t Type anything on facebook, now on my pictures don’t tell me what they are? Thanks! Karen

I can’t believe such a damning article was written without having used the product.

[…] Link to Story: http://www.terminally-incoherent.com/blog/2007/06/07/how-to-talk-to-de ll-phone-support/ […]

Spandipalex I see your IP is from US, so I’m assuming you worked in a US based call center. I haven’t gotten talked to a US support person in a while – and I do make 1-2 Dell support calls a week. Most of the time I get to talk to the people from India with heavy accents, which is ok. Most of the time I have no trouble communicating with them but I noticed that on average they seem to be less skilled, and tend to stick to the script more rigidly.

Then again, when I called tech support for problems with a Dell printer (yeah, we do have one at work) I got US based support, and the tech sounded like he knew what he was doing. So I’m guessing that the printer support is a different branch than the Inspiron/Latitude group that I usually call.