Well, I’ve upgraded many laptops with additional memory as well, and usually I check the service manual first on the manufacturer’s site to see if there are any caveats. I recommend this approach to those who are so easily dumbfounded :) And yes, as others have said, having an additional memory slot under the keyboard is actually pretty common.

Thanks for this I was scraching my head for a while on this one.

Thank you.
Greeting from frankfurt

I studied the machine from all sides looking for other access points but found none.

It is usually true because spyware and aware tends to be quite resource intensive, and our users are hell bent on installing all of it.

Thanks for this post it was baffling us this morning!! You saved us a lot of time.

Michael

Thanks for the very useful and entertaining post!

Luke, thanks for posting this! I had to install some new ram for a user here at my office as well for not so surprisingly the same reasons. I knew where the other DIMM was, but wasn’t too sure about actually cracking open the case like that and wanted to find some pictures and stuff to make sure I was tackling it the correct way (I never like to be the guinea pig). Anyhow, thanks again!

@freelancer: Yup, it is a sisyphean task, but someone has to do it. I don’t do it for them – I do it for the good of the internets as a whole, and other people on their network. Whenever I clean a machine I know that for the next 2-3 days that machine won’t be sending out spam or performing ddos attacks as a part of some botnet. At least I hope it can last this long. :P

@Jason Rain: Interesting idea for an online service, but seems a bit pricy. And of course there is always the question of effectiveness. Their marketing stuff makes everything look so easy and awesome but the question is how do they compare to the big names in the anti-spyware market right now with the respect to detection rate, false positives and etc..

Also, I’m sort of wondering if this is entirely legal. The adverts on that site say that the service will replace the damaged files with new, clean copies. Where do these copies come from? Are they licensed? Are you allowed to distribute them this way? If I use your service, am I breaking Windows TOS? Can replacing these files trigger Windows activation again? Can it affect Genuine Advantage hash checks?

I have a HP nx6325 and same thing happened to me. First I was angry on myself because I didn’t read the specs and bought 2 chips, and there was room for only one. I called a friend of mine who has similar laptop and he had two chips on the same side. Then it was taking apart time and I found it :)