“Too much”. Also, it does piss one off. It surprises me how long this has lasted, since you’d expect large enough a number of people making them cry.
]]>Going off on a tangent, here:
Back during the DotCom boom, I worked for $BIG_CORPORATE_IT_COMPANY where our training center was receiving feedback for external courses. During meetings, my manager, whom I referred to as The Evil Queen Of Darkness, was always focusing on positive feedback numbers.
I would always ask what, exactly, the negative feedback was.
Negative feedback has a higher probability of being honest.
If someone says “I like what you did to your hair,” how sure are you that they are being honest? Insincere compliments seem to be an American neurosis [yes, I was born and raised in the USA]
If someone tells me that my hair looks a bit ratty… I look in the mirror and I see that my hair looks like crap. Unless someone is being mean, negative feedback, in my experience, seems to have a greater probability of being honest.
Just my bitter, twisted, jaded, and disaffected opinion….
]]>I think the best balance always happens with a person, on the phone.
So then you don’t have to avoid their gaze when glazing over negative overview. ;)
I usually just tell them I’m not interested in taking a survey and end the call.
]]>I didn’t see much of these on-the-spot reviews, at best I received e-mails asking to fill online forms from my ISP, a frequent recipient of my hotline calls. Considering how I react to phone ads/sales (I try politely to say I’m not interested, listen to the 5mn speech, repeat from the beginning n times until finally the caller gives up…), I would probably be unable to say something negative directly to the person concerned, as they at least try to solve the issue. Strangely, I don’t have issues pointing out what I think is wrong directly to people I know, but I have some kind of block that prevents me from criticizing people I don’t. I’d probably just say I’m satisfied to get off the phone.
]]>I remember calling customer service for something or other and after the call I was transferred to an automated system that asked me whether I was satisfied or not, which made it a lot easier to be candid. The system asked me a couple questions and then let me say whatever I wanted (presumably it recorded it, though maybe it just threw it away) at the end.
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