Well, this was anti-climatic :) I was expecting a dream sequence with alien attack or a new super-villain (you) born when misanthropy reached the top line and spilled over the Verison incompetence :)

But I know better, this is going to haunt you and come back and bite you in the ass when you would be least expecting it :)

I, too- was expecting the ending to be an all out assault on Verizons corporate HQ with TANKS, or something. :D

Thanks for posting. Really enjoyed your saga. It’s pretty sad that an ISP as large and supposedly as professional as Verizon would do business in this manner. I had their DSL service as a home owner and hated it because of poor customer service but I just assumed they’d value their business customers more (unless there is no competition in your area). The only ISP services that I’ve found to be worst were when I tried to set up AT&T Uverse.

Well that was underwhelming ending. I expected something more epic :D

@ Nathan:

LOL! Which is why I have not revealed that persons name, and I will carefully file away all such requests in my TODO folder (also known as the graveyard of forgotten mail). :)

You realize that, by revealing you have an in with Verizon, everybody who knows you or finds this weblog will be asking you to forward issues to this person for internal escalation, right?