AP² wrote:

nobody here is afraid of technology!

Not even the management? Nice! :)

@ Chris Wellons:

Well, the very fact that you worry about such things indicates that you probably would be incapable of being Pam. Pams of the world never experience such doubts. ;)

@ theperfectnose:

I wish, but we’re internal IT. We don’t charge for our services – we are what managers call “the unfortunate overhead expense”. ;)

@ Victoria:

:D

Ooh, I missed your battlefield stories :)

Ugh an office retard (TM). XS Good job on the detective work, might be a good time for a dedicated ‘servicing’ form with
Name, Department, Issue, What equipment/ software were you using at the time the issue occurred? What steps did you take that lead to the issue? What steps did you take after the issue occurred. Has this happened before? Comments.
And have a little box next to each question where, when the questionnaire/ form is submitted, the service person can write/ fill the number of minutes of followup each question required (i.e. if it’s not filled it you ask when you call them, then write down how long it takes to squeeze out the info). Then mention the total minutes in your billing. The last will fix everything. XD

I have your IT stories in the back of my mind anytime I put in a ticket at work, afraid of being a Pam.

Awesome story, yet excruciating. It makes me feel glad I work on a software development company; nobody here is afraid of technology!

Nice detective work, by the way.