Sigh… This is going to be a short post, because something just died inside of me and I need to go bang my head against the brick wall to relieve the pain. It’s also vaguely related to my post from Tuesday. Related in topic matter, but not circumstances.
Here is the story… Or rather, the short version. I really don’t have the heart for it right now. I could probably turn this into a 5 page epic, but I just… Well, you will understand once I finish this. The gist is that a guy at work caught a virus of some sort. The standard operating procedure in these circumstances is apparently to:
- Ignore it
- Hope it will go away
- Talk to the supervisor and tell them that your computer is slow that you need a new one
- Never, ever, under any circumstances attempt to contact the IT department and tell them about this problem
I was pleasantly surprised when this dude violated this long standing tradition, and actually called me with the problem. The infection turned out to be relatively minor, considering that his Norton AV Suite was able to clean it out on the first scan. To be on the safe side, I had him run a scan with malwarebytes. If you have ever used this tool (it’s great BTW – I highly recommend it) you know that at the end of the scan it generates a log file and automatically opens it in notepad so you can review it. Sometimes it contains useful information – for example, files that were not possible to be cleaned and/or deleted during the scan.
I asked the guy to save this log file, and email it to me. This is what I got in my inbox:
You can click on that image to enlarge it. And yes, he took a screenshot of his whole desktop, pasted it into word and sent it to me. My reaction:
Apparently, God hates me. It could be worse though… At least he managed to skip the wooden table step. I guess I should consider myself lucky…
Moral of this story is: regular users do not understand plain text. I should keep it in mind when I teach my class and talk about ASCII code. When I say “plain text” some students probably think “word doc with no formatting”. Lesson learned.
Also, if you didn’t get this, I am not going to explain it.