I’m never buying HP all-in-one printers again. I really can’t complain about the hardware that much because it is decent as with all HP products. But the software that comes with it is a total piece of shit.
Windows recognizes this printer without any issues, and the default XP drivers work flawlessly. Unfortunately to get the scanner and copier functionality you need to install custom packages from HP. Part of that software is a HP Toolbox FX (HPTLBXFX.exe) which sits in the task bar and listens for the events generated by the device. It also eats your memory and hogs CPU like there is no tomorrow.
I have noticed that since the software was installed the following processes compete for CPU cycles:
At times the machine is virtually unusable because the combined load of these 3 just causes the OS grind to a halt. The HP toolbox seems to be the source – WMI services are simply being taken for a ride by it’s buggy code and/or flawed design.
I’m not the only one having these issues either, but HP doesn’t seem to give a flying fuck about this bug. I have yet to find a workable solution that does not involve disabling the toolbox or uninstalling the software. After all, what is the point of having this multi-function device, if I can only use it for printing…
If you had a similar experience with the LJ 3055, and you were able to solve the CPU usage problem it, please let me know and I will love you forever. In the meantime, I recommend avoiding the all-in-one printers like fire – especially if they use this stupid toolbox.
I love the internet! Check this out:
I tried to respond via your blog but got an error saying I needed a
password, so I will try to contact you directly via your email. I work
in the LaserJet division, and I saw your post via our HP blog feeds. I
am sorry to hear you have been so frustrated with your LaserJet 3055 AIO
product. I passed your post on to our lab and here is the fix:
Step 1: The customer will want to download the image ‘HP LaserJet
3050/3052/3055/3390/3392 North America/Western Europe Full Software
Solution’ from the HP web site at the following link.
Step 2: Once downloaded, the customer will want to make sure they have
admin privileges on his or her respective machine and to run the
uninstall program found in the HP LaserJet 3050 program group off of the
Start menu in Windows XP.
Step 3: Once the uninstall has been completed, the customer would need
to run the exe that was downloaded earlier from the HP website with
admin privileges and re-install the software. This new install contains
the updated software and should alleviate the memory issues.
This is a known issue and has been resolved for future products, however
we are working to get this fix posted on our support sites for our
current products. Feel free to pass this on to others that are
experiencing the problem. Again, thanks for voicing your concerns and I
hope you will continue to consider HP LaserJets in the future.
Director Outbound Marketing
Hewlett Packard LaserJet Business
I will try this out and post an update.
[tags]wmiprvse.exe, hptlbxfx.exe, hp lj 3055, hp, all in one printer, cpu usage, buggy software, hp toolbox fx[/tags]